At Wearvanna, we stand behind the quality of our women’s jackets and want every customer to feel confident purchasing from us. This Return Policy explains when and how returns are accepted and processed. By placing an order with us, you agree to the conditions outlined here.
When Returns Are Accepted
We accept returns only if:
- The item arrived damaged
- The item has a manufacturing defect
- An incorrect item was delivered
To validate the claim, the customer must provide clear photos or videos of the issue within the required timeframe.
When Returns Are Not Accepted
Returns are not accepted if:
- You changed your mind
- You selected the wrong size, color, or product
- You no longer want the product after receiving it
- The item shows wear, washing, or customer-caused damage
We do not offer product exchanges under any circumstances.
Return Request Time Limit
A return request must be submitted within 7 days of the delivery date shown in tracking updates. Any request after this period will be automatically denied.
Who Pays Return Shipping?
The customer must pay the return shipping cost initially for all return cases, including damaged, defective, or incorrect items.
However, if after inspection it is confirmed that the issue was caused by Wearvanna, then:
- The product price will be refunded
- The return shipping cost will be reimbursed to the customer
- If the claim is not confirmed during inspection, then:
- No refund will be issued
- The return shipping cost will not be reimbursed
The customer may be responsible for paying shipping again if they want the item returned back to them
Condition Requirements for a Valid Return
The product must be returned:
- Unused and unwashed
- Free from stains, odors, and signs of wear
- With all original tags and packaging
If the product does not meet these standards, the return will be rejected.
Return Process
Contact our support team within 7 days with your order number and clear images or videos of the issue.
- We review and determine if the item is eligible for return
- If approved, we provide return instructions
- The customer ships the item back and shares the tracking details
- Upon arrival, the product is inspected
- The customer is notified whether the refund is approved or denied
- Return shipping must not be sent before return approval is granted.
Lost or Damaged Return Shipments
Customers must use a trackable shipping method. If the return shipment is lost, delayed, or arrives damaged, no refund will be issued because the product cannot be inspected.
Incorrect Delivery Address Provided by Customer
If the shipping details entered at checkout were incorrect or incomplete, resulting in failed or misdirected delivery:
- The order does not qualify for return or refund
- Customer must pay for re-shipping if redelivery is requested
Fraud and Abuse Prevention
Wearvanna reserves the right to deny returns if:
- False claims are made
- The returned product does not match the reported issue
- The product shows signs of intentional misuse
- There is repeated return abuse
These measures help ensure fairness for all customers.
Policy Updates
Wearvanna may update this policy at any time to comply with business, logistical, or legal requirements. The latest version posted here will always apply to new orders.
Business Details
Business Name: Wearvanna
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (407) 8942 1299
Business Email: contact@wearvanna.store
Business Address: 2017 Woodard St, Abilene, TX 79605, USA