Q1: What products does Wearvanna offer?
A: We currently offer a selection of women’s hoodies.
Q2: Do I need an account to place an order?
A: No. Orders can be placed as a guest. We do not offer account registration.
Q3: Which payment methods are accepted?
A: Visa, MasterCard, American Express, Discover, and PayPal are accepted.
Q4: What currency are prices shown in?
A: All prices are displayed in United States Dollars (USD).
Q5: How much is the shipping cost?
A: A flat shipping fee of $16 USD is applied to every order.
Q6: Do you offer free shipping?
A: No. Free shipping is not available at this time.
Q7: What is the order handling time?
A: Orders are prepared for shipment within 1 to 2 business days.
Q8: How long does delivery take?
A: Once shipped, transit time is 3 to 7 business days.
Total estimated delivery time is 4 to 9 business days including handling.
Q9: Will I receive a tracking number?
A: Yes. Tracking information will be sent once your order ships.
Q10: Do you ship internationally?
A: No. We currently only ship within the United States.
Q11: Can I cancel or change my order after placing it?
A: Only if the order has not been processed or shipped. After processing begins, cancellations or changes are not possible.
Q12: What if I entered the wrong address?
A: The customer is responsible for providing the correct address. Delivery issues caused by incorrect addresses are not covered by Wearvanna.
Q13: My order shows delivered but I did not receive it. What should I do?
A: Please contact the carrier directly, as they can provide delivery details.
We are unable to refund or replace orders that show confirmed delivery.
Q14: Do you accept returns?
A: Yes, we accept return for defective, non defective or incorrect items. See our Return Policy for more details.
Q15: Can I return a hoodie if the size or style does not suit me?
A: No. Returns are not accepted for sizing concerns, style preferences, or change of mind.
Q16: Do you offer exchanges?
A: No. We do not provide exchanges.
Q17: What is the return request time limit?
A: You must contact us within 7 days of delivery to request approval.
Q18: Who is responsible for return shipping cost?
A: The customer initially pays return shipping costs in all cases.
Q19: Will return shipping charges be refunded?
A: If inspection confirms the issue existed prior to delivery and the item error is our responsibility, the return shipping cost may be reimbursed.
Q20: What condition must the returned item be in?
A: The hoodie must be unused, unwashed, undamaged, and include all original packaging and tags.
Q21: How long do refunds take?
A: 10 days. Additional delays may occur depending on the bank/payment provider.
Q22: What if the returned product does not pass inspection?
A: A refund will not be issued. The customer may pay additional shipping to have the item returned back to them.
Q23: What should I do if my hoodie arrives damaged?
A: Contact us within 7 days of delivery and provide photos or videos of the issue.
Q24: Why might the color look slightly different from online photos?
A: Variations in lighting or screen settings may cause minor differences, which are not considered a defect.
Q25: What happens if I file a chargeback without contacting you first?
A: We encourage customers to reach out before initiating a chargeback. Unauthorized chargebacks may be challenged with the payment processor.
Q26: How can I contact customer support?
A: Please reach us using the details below.
Business Details
Business Name: Wearvanna
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (407) 8942 1299
Business Email: contact@wearvanna.store
Business Address: 2017 Woodard St, Abilene, TX 79605, USA